We all know that person in the office – the one with 20 years experience in the industry, with skills up the wazoo, but their sour attitude has them firmly planted on the bottom of the sales board. Maybe they have forgotten that ‘you catch more flies with honey, than you do with vinegar’. When it comes to the most important parts of your life like personal relationships, health and professionally – especially if it involves the potential earning of a commission or bonus, could you catch more proverbial flies with a bit more honey? The frog who catches more flies not only survives, he thrives. Do you sweeten one area in your life and unintentionally sour another? Or perhaps you manage people whose attitude you just can’t seem to influence and you’re at your wits end? Attitude management is a somewhat intangible but complex topic, but don’t worry – there are specific techniques that can be taught to influence attitude. Read on to find out how.
We all know that our attitude can be our best friend, or our worst enemy. It can even make us or break us. An attitude (good or bad) can stick out like a sore thumb and is much easier to see in someone else than ourselves. Even subtleties like a back-handed compliment or a roll of the eyes that was thought went un-noticed can easily be picked up on and noted by others. Are you jeopardizing an important area of your life with-out even realizing it?
You may have had experience hiring someone before who looked great on paper (their resume filled with experience, qualifications and certifications), but if they’ve got a rotten attitude, they may not have succeeded in the role, right? Think about references given on LinkedIn – they are rarely about the person’s aptitude – their ability to fulfil a function but, rather, HOW they fulfilled it – their attitude. People who give these endorsements could be considered raving fans, right?
Many sales leaders support the theory of the art and science of sales and in this instance, our aptitude can be considered the science, and our attitude the art. Together they create a fantastic synergy that can lead to greater fulfilment in many areas in your personal and professional life. Some people just seem to have ‘it’ – this magical and often elusive positive attitude. Were they born with it, or were they taught how to manage it? For us mere mortals (like me!) who need to be taught these techniques and be guided through how to apply specific strategies to our own lives – now we can – and all from our computer!
We know that aptitude is the ability to perform a task, or have excellent product knowledge and to put one foot in front of the other to fulfil a function. Attitude is the skip in your step, the joie de vivre, that professional charm and pizazz you bring to whatever you do. It’s displaying the confidence that you can fulfil that function with aplomb, with an exceptional level of style and class that will keep them coming back for more and to create raving fans. Certainly in business, repeat business is 70% of your work already done – and personally, well, we all love to be in demand, don’t we? Think again about the important areas of your life where you would like to create your own raving fans. Would you enjoy extra benefits if your partner was a raving fan? Your boss? Your landlord or bank manager?…
Here’s a tip for you right now that you can apply immediately. Having a successful attitude does NOT mean that your attitude is always positive; sometimes a successful attitude is a neutral one. I am a little sceptical of any trainer who encourages you to be positive 100% of the time. Although “clouds often have a silver-lining”, sometimes the most constructive attitude is one of neutrality. You may be able to apply this strategy first-hand within the coming minutes, hours or days if you may receive some news that may have a negative impact on you, or that certainly “changes the playing field”. This could be a change in process at work, or even perhaps bad news from a loved one. In challenging situations like this, it can be impossible to have a positive attitude or reaction. A bad attitude could possibly be VERY destructive, inappropriate or have a severe consequence, but a neutral attitude is probably possible for you to apply. It has no immediate repercussions, and allows you time to consider your reaction and what attitude may be most beneficial in the long run. Making the conscious choice to choose your attitude and potentially control your reactions can have a very positive over-all impact on our work, our lives and those around us. So, the next time you’re given ‘bad’ news, choose a neutral attitude as your first reaction.
As Zig Ziglar famously said, “attitude determines your altitude”. For example – if you don’t want to learn, no-one can help you. If you’re determined to learn, no-one can stop you. The quality of your attitude is pervasive in all areas of your life – health, relationships, work, even the quality of the skills you learn – your aptitude! Everyone has different situations and motivations, but if you have access to a computer, you can now learn specific strategies to have a successful attitude via an easy eLearning module. But first, I’d like to give you the link to my FREE mini eBook, Secrets of a Successful Attitude. You can download it via iTunes into your iBook library, or via Smashwords (it’s easy to register an account if you don’t have one already). If you like what you read and you really want to learn these skills, you can take a free 5 minute preview / tour of the Secrets of a Successful Attitude eLearning module.
What others are saying about the eLearning module:
This course is very helpful in curbing negative behaviours and possible old habits that might be hard to shake. I highly recommend this course to anyone wishing to live and breathe success and positivity into everything they do. Easy and interesting to follow and a delight to watch this course is a must take!
I’ll finish on a quick story. Recently, at the Rosey Conway Consulting x-mas party, we were all very impressed when our waitress, Krista, went into intricate and passionate detail of their very extensive menu for us. No doubt, her product knowledge was impeccable, but what really impressed us, and what made our lunch one of the most memorable and pleasurable events of the year, was her attitude. While we were consuming food, she was consumed with our ultimate satisfaction. It was like she had prepared every dish herself and like a generous and loving matriarch, she wanted everything to be perfect for us. Without her “honey” attitude, we would have just had a nice meal and we certainly wouldn’t have tipped her so generously! Yep – it pays to have a good attitude.
So, be inspired by the humble frog – catch more proverbial flies and create more raving fans in your personal and professional life by learning the skills to manage your attitude and adding just the right amount of honey.
Many thanks to my co-contributor Dan Cameron
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